Write Effective Email

Business Communication Training

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Write Effective Email

Email has become one of the most important forms of communication in the digital age. Thus, it is essential that you use this invaluable tool in the most effective way possible, starting with writing and layout. Learn how to compose and format your emails so they are read and acted upon. Write emails that are concise without being rude. Use active voice that engages and avoid sexist language that offends. Finally, recognize the difference between email truths and myths and be sure you mind your cybermanners.

Compose and format emails so they are read and acted upon

  • Recognize the email myths
  • Learn how to use the journalist’s 5 W’s to plan your thoughts
  • Practice the inverted pyramid style to put the most important items first
  • Create effective “leads” or first paragraphs that grab the reader’s attention
  • Write powerful subject lines

Write emails that are concise without being rude

  • Jump start your email writing process with three easy steps
  • Edit sentences for conciseness
  • Rewrite for readability
  • Select the right formatting settings
  • Use a 5-point formula for email success

Use active voice that engages and avoid sexist language that offends

  • Convert weak, passive voice verbiage into engaging, active voice communication
  • Keep your email gender neutral

Mind your cybermanners

  • Avoid email perils
  • Set the right tone in your email
  • Apply netiquette guidelines